Challenging times also call for challenging measures. We will do everything to give our guests and our staff a feeling of safety. Consequently we strictly keep the statutory proprieties and guidelines and also listen to the recommendations from experts.
The applicable measures and processes are regularly evaluated, updated and adapted to the latest scientific findings.
No Personal Contact
We sincerely regret that we cannot meet and greet you personally. Of course, we are happy to answer your questions, suggestions and tips by e-mail, contact form or if necessary by phone.
Trained staff on site
Our on-site staff is regularly trained in all aspects of hygiene, cleanliness and in relation to the current legal requirements. In the presence of guests, our staff always wears mouth and nose protection and will comply with the distance rule. In addition, our staff is regularly tested. In the event of symptoms of illness, our staff is required to take the specified measures. Should an illness actually occur, all measures to protect the health of the relevant people and the safety of all other people in the apartment building are defined in our emergency guidelines, and our employees are trained accordingly.
Online Check In and Check Out – quick and eas
After booking an apartment with us you will receive an automatic Email with a link for the Check-In process. You may use either your mobile phone, tablet or computer to check in and on the day of departure to check out. The invoice will be sent to you by mail within 24 hours after Check-Out. The payment has to be done online only in advance. Detailed inforamation will be sent with the booking confirmation.
Cleanliness is everything - disinfection of neuralgic points
Doorknobs, code entry fields, lift buttons, check-in tablets, handrails and other often used items in the public areas are regularly cleaned and disinfected by our cleaning team.
With pleasure we provide dispensers with disinfectants within our building.